Delivery and return

DELIVERY POLICY

Order processing takes one to three business days (Monday to Friday, 8:00 a.m. to 4:00 p.m.), plus delivery time. Orders placed after these hours will be processed the next business day.

Orders are delivered by Canada Post.
We cannot guarantee delivery times, which can vary depending on the weather, holidays and other factors.

  • Shipping rates and times

In Quebec, home delivery is free for orders of $99 or more.

Canada

Regular parcel
Quebec
(less than $99)
$10
(1 to 5 business days)
Quebec
(over $99)
Free
Rest of Canada
(less than $150)
$15
(2 to 10 business days)
Rest of Canada
(over $150)
Free

United States and international shipping

For international orders, shipping costs are calculated based on the delivery address. Your order will be delivered by Canada Post. Delivery times may vary.

  • In-store pickup

You can pick up your order at the MMFA Boutique and Bookstore during our opening hours.
You will receive a confirmation email when your order is ready for pickup (between 2 and 4 business days). Please bring your confirmation email with you when you come to pick up your order.

RETURN AND REFUND POLICY


If you are not satisfied with your purchase for any reason, you have 30 days to return your order and request a refund.
Refunds will be made using the payment method used for the purchase.
Please include a note explaining the reason for the return and the original sales receipt. For refunds, products must be returned in the same condition in which you received them (except in the case of damaged/defective goods). Shipping fees are non-refundable.

Sales are final on protective masks, posters, and discounted merchandise. No exceptions.

Please return the item and receipt to:

Montreal Museum of Fine Arts | Boutique and Bookstore Returns
2181 Bishop Street
Montreal, QC H3G 2E8

Canada


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