Frequently Asked Questions

Yes, the Montreal Museum of Fine Arts Boutique and Bookstore is located at 1390 Sherbrooke Street West in Montreal.

My order

You can track the status of your order using your Boutique and Bookstore customer account. You can also email customer service at

Don't hesitate to check your junk mail. If your confirmation is not there, please contact us at form or at the following address:, specifying your name and the date of your order,

All order cancellation requests must be emailed to customer service at

Your order will be refunded once the items have been returned. You will have to pay for any return shipping fees.

We accept the following payment methods: Visa, Mastercard, American Express, Interac, Apple Pay, Google Pay.

Yes, you can place an order without creating a customer account. However, you will not be able to view your purchase history without an account.

Shipping and delivery

Details of delivery charges can be found on page Delivery and return.

You can pick up your order at the MMFA Boutique and Bookstore during our opening hours.

1390 Sherbrooke Street West
Montreal, Quebec
H3G 1K3

Please bring your confirmation email with you when you come to pick up your order.

Orders are shipped within 1-3 business days on average. Tracking information will be emailed to you once the order has been shipped.
If you do not receive a shipping email, please contact us.

The products

For any additional information about our products (size, colours, finish, in-store availability), please email customer service at

For the moment, gift cards purchased at the MMFA Boutique and Bookstore can only be used in store.
Gift cards purchased online can only be used online.

We frequently update our collections to offer items that meet customer demand and needs. Our inventory changes with the seasons and the Museum’s collections and exhibitions. This means that some products may no longer be available from our online store.

To find out if an item is still available in store, please email us at

We make every effort to ensure the accuracy of the information on our website. We will correct any descriptive or typographical errors as required. Photos may be enlarged or enhanced to show product details.