Frequently Asked Questions

Does the Montreal Museum of Fine Arts have a physical shop?

Yes, the Montreal Museum of Fine Arts Boutique and Bookstore is located at 1390 Sherbrooke Street West in Montreal.

I did not receive an order confirmation.

Please check your junk mail folder. If your confirmation is not there, email us at with your name and order date.

I have a question about my order and want to contact customer service.

You can track the status of your order using your Boutique and Bookstore customer account. You can also email customer service at

I want to cancel my order.

All order cancellation requests must be emailed to customer service at

Your order will be refunded once the items have been returned. You will have to pay for any return shipping fees.

Can I place an order without creating an account?

Yes, you can place an order without creating a customer account. However, you will not be able to view your purchase history without an account.

I can't see the status of my order in my customer account.

If you placed your order using guest checkout, you will not be able to track the status of your order. If you have any questions about your order, please email customer service at

My promo code isn’t working.

You must be logged into your customer account when placing your order for your promo code to work. Promo codes cannot be combined with other promotions and offers.

How accurate are the product descriptions and photos?

We make every effort to ensure the accuracy of the information on our website. We will correct any descriptive or typographical errors as required. Photos may be enlarged or enhanced to show product details.

Where can I use my gift card?

For the moment, gift cards purchased at the MMFA Boutique and Bookstore can only be used in store. Gift cards are not sold online.

What payment methods can I use?

We accept Visa, Mastercard and American Express.

The product I want to buy is no longer on your website.

We frequently update our collections to offer items that meet customer demand and needs. Our inventory changes with the seasons and the Museum’s collections and exhibitions. This means that some products may no longer be available from our online store.

To find out if an item is still available in store, please email us at

I have a question about a product.

For any additional information about our products (size, colours, finish, in-store availability), please email customer service at